Welcome hotel guests and retail clients with warmth, confidence, and impeccable professionalism.
Deliver a sophisticated, personalized retail experience that reflects the standards, personality, and sense of place of the hotel.
Build meaningful relationships with guests and returning clients by understanding their preferences and providing thoughtful, tailored recommendations.
Develop comprehensive knowledge of the boutique’s collections, products, designers, craftsmanship, and brand stories.
Achieve individual and store sales goals through exceptional service, product knowledge, and relationship building.
Anticipate guest needs and identify opportunities to enhance their stay through relevant products, recommendations, and service.
Collaborate with other hotel departments to ensure a seamless experience for guests.
Maintain impeccable visual merchandising and presentation standards throughout the boutique.
Process sales and payments accurately and efficiently.
Support inventory management, including receiving, replenishment, stock organization, and maintaining accurate product records.
Maintain a pristine, organized, and inviting retail environment.
Handle guest requests and concerns with professionalism, tact, and sound judgment.
Exercise discretion and maintain confidentiality when assisting high-profile guests.
Stay informed on relevant fashion and lifestyle trends to engage knowledgeably with the boutique’s clientele.
Adapt seamlessly to the dynamic nature of a luxury hotel environment, responding to the varying needs and expectations of an international clientele.
QUALIFICATIONS
Previous experience in luxury retail or another high-touch, service-oriented environment.
Strong sales and relationship-building skills.
A natural ability to connect a discerning clientele.
Genuine interest in fashion and luxury retail.
Excellent communication and interpersonal skills, with strong emotional intelligence and the ability to read and adapt to each guest.
Polished, personable, and confident, with an understanding of how to engage guests naturally while respecting their personal space.
Exceptional discretion, maturity, and professional judgment.
Ability to remain calm, composed, and welcoming in a fast-paced and ever-changing hotel environment.
Flexibility to work weekends, evenings, public holidays, and varying hotel schedules.
