Host

Join our world class luxury resort and spa in the stunning Cayman Islands, where every Grand Hyatt is a destination in itself, offering exceptional dining, elegant event spaces, and a refined guest experience.

Job Summary

As the first point of contact for our guests, the Food & Beverage Host sets the tone for a welcoming and elevated dining experience. You'll manage reservations, greet and seat guests, and assist both front- and back-of-house teams to ensure seamless service and guest satisfaction. ​

Job Duties & Functions

• Warmly greet all guests, answer inquiries about the restaurant and local area.
• Manage reservations and assist in coordinating special events or private dining.
• Handle incoming calls and book reservations accurately using the reservation system.
• Respond to guest e-mails and queries.
• Print food and beverage menus.
• Assist servers by taking food and beverage orders when needed.
• Check the floor and tables for cleanliness and readiness; assist with bussing and resetting tables.
• Support service by refilling beverages and assisting guests with requests.
• Maintain an organized host stand and uphold cleanliness standards throughout the shift.
• Step in to support other F&B roles as needed, in line with our team-oriented culture.
• Performs other duties and attends meetings, as assigned by hotel/department leadership.

Education & Experience

• 1+ years of experience in a similar role in a luxury, full-service or upscale dining environment.
• Strong multitasking skills and the ability to remain composed in a fast-paced environment.
• Strong understanding of Forbes Travel Guide, AAA Five Diamond, LQA or equivalent service standards.
• Knowledge of (or ability to quickly learn) POS and reservation systems.
• Excellent interpersonal and communication skills, with a passion for creating memorable guest experiences.
• Familiarity with menu items and the ability to communicate food and allergy information.
• Ability to read, write and converse in English. Additional languages are a plus.
• Food Handler Certification (where applicable).
• Flexible availability, including evenings, weekends, and holidays.

Note: The standard expected work week is 45 hours, but actual schedules depend on business needs. Caymanians, Permanent Residents, and RERC holders are preferred.