F&B Server

Join our world class luxury resort and spa in the stunning Cayman Islands, where every Grand Hyatt is a destination in itself, offering exceptional dining, elegant event spaces, and a refined guest experience.

Job Summary

As a Food & Beverage Server, you will play a key role in delivering a luxurious dining experience by warmly welcoming and attentively serving our guests. Your professionalism, knowledge, and teamwork will ensure every guest feels valued and enjoys impeccable service.

Job Duties & Functions

• Warmly welcome and serve guests, ensuring a luxury dining experience
• Take accurate food and beverage orders and input them efficiently into the POS system.
• Maintain strong knowledge of all menu items, including food, wine, and specialty beverages.
• Assist with side duties such as setting/breaking down service stations, bussing tables, and to-go orders.
• Ensure cleanliness and safety across all areas of service.
• Consistently stay updated with the latest food and beverage trends, spirits and wine knowledge to deliver exceptional guest dining experiences.
• Work collaboratively with support staff and communicate effectively with management.
• Handle guest feedback gracefully and refer any concerns to management for resolution.
• Attend all required training sessions and consistently follow Forbes/AAA service standards.
• Undertake additional duties and responsibilities as directed by management.
• Support fellow colleagues with flexibility and a team-first mindset.
• Performs other duties and attends meetings, as assigned by hotel/department leadership.

Education & Experience

• At least 1 year of experience in a luxury, full-service or upscale dining environment.
• Strong understanding of Forbes Travel Guide, AAA Five Diamond, LQA or equivalent service standards.
• Passion for hospitality and creating meaningful guest experiences.
• Strong communication and interpersonal skills are important.
• Knowledge of wine and spirits. Certifications are a plus.
• Food Handler and Alcohol Awareness certifications (as applicable).
• Ability to multitask in a fast-paced setting while staying composed and attentive.
• Familiarity with POS systems and accurate payment handling.
• Ability to read, write and converse in English. Additional languages are a plus.
• Flexible schedule, including availability on evenings, weekends, and holidays.

Note: The standard expected work week is 45 hours, but actual schedules depend on business needs. Caymanians, Permanent Residents, and RERC holders are preferred.