Greet and assist patients, visitors, and healthcare professionals, and handle phone calls and inquiries in a courteous and professional manner.
Provide excellent customer service, address patient concerns, collect feedback, and maintain confidentiality and professionalism at all times.
Appointments & Patient Records
Schedule, confirm, reschedule, and manage daily patient appointments, including sending reminders and following up on missed or cancelled appointments.
Register patients and accurately maintain patient information, medical records, referrals, forms, and other required documentation.
Insurance, Billing & Accounts
Verify insurance benefits, referrals, approvals, and authorizations, and maintain accurate records of approved, used, and remaining visits.
Handle basic patient accounts, billing, payment collection, receipts, outstanding balances, and daily transaction records.
Computer, Software & Administrative Duties
Have basic knowledge of Microsoft Word, Excel, email, computers, and office equipment, with the ability to learn and use clinic management software.
Perform general administrative duties, maintain clinic supplies and inventory, coordinate with staff, and assist with daily clinic operations.
Medical Knowledge & General Requirements
Have basic knowledge of medical terminology, healthcare procedures, patient safety, hygiene, and infection-control requirements.
Must be flexible to work overtime, weekends, and public holidays when required and must be able to drive with a valid Cayman Islands driver's licence.
