Maitre D'

Overview

We are seeking a professional and experienced Maitre D' to oversee guest reception and front-of-house service at our restaurant. The successful candidate will be responsible for ensuring a welcoming dining environment, coordinating guest reservations and seating arrangements, and maintaining a high standard of customer service while supporting the smooth and efficient operation of the restaurant.

Key Responsibilities

• Welcome and greet guests in a professional and friendly manner.
• Manage reservations, seating arrangements, and guest flow.
• Coordinate with servers, bartenders, kitchen staff, and management to ensure efficient service.
• Maintain a professional, organised, and welcoming dining environment.
• Respond to guest requests, concerns, and complaints promptly and professionally.
• Monitor front-of-house service standards to ensure a high-quality guest experience.
• Assist with the coordination of special events, private functions, and large parties.
• Maintain accurate reservation records and seating arrangements.
• Assist with opening and closing procedures for front-of-house operations.
• Support management in supervising daily restaurant operations and ensuring smooth service delivery.

Qualifications

• Previous experience in a Maitre D', host/hostess, or senior front-of-house position, preferably in a restaurant or hospitality setting.
• Excellent communication, interpersonal, and customer service skills.
• Strong organisational and coordination abilities.
• Ability to manage reservations, seating arrangements, and guest flow efficiently.
• Ability to handle guest concerns and complaints professionally.
• Ability to multitask and remain composed in a fast-paced environment.
• Professional appearance and a positive attitude.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

Preferred

• Previous experience supervising front-of-house operations in a restaurant.
• Knowledge of restaurant service standards and guest relations.
• Experience coordinating special events and large group reservations.
• Familiarity with restaurant reservation and seating management systems.