RD Consultant Agency Services Ltd T/A RDM Ground Handler Services is looking for a qualified Customer Service Agent who can provide legendary Customer service, answer information inquiries, and resolve complaints and problems. RESPONSIBILITIES: Provides friendly service to and maintains positive relationships with all internal and external Customers. Works in a cooperative spirit to ensure the success of our Company. Responsible for providing legendary Customer service to people desiring to travel and use cargo or baggage service by attending to their needs. Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations, and resolving related complaints and problems. Greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets. Computing charges, making changes, and balancing daily transactions, responsible for overage or shortage. Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints, and assist as needed. Handles transactions required for boarding the aircraft in a timely and efficient manner. Deals with mishandled customers because of overselling, delayed or canceled flights, lost, delayed, or damaged luggage. Resolve such problems quickly and within the guidelines established by the Company. Provides current and accurate fare, schedule, reservations, and flight arrival/departure information, and answers all general inquiries from Customers and other visitors to the airport terminal. Completes forms and reports as required by the Company. Writes irregularity and complaint reports as required. Duties may vary due to the size and organization of the station. Must be able to meet any physical ability requirements listed in this description.
KNOWLEDGE, SKILLS, AND ABILITIES. Ability to type and/or use a computer keyboard with sufficient speed to meet the demands of the job. Able to read documents, follow instructions, and learn and understand ticketing procedures, rules, and regulations. Ability to work well with others as part of a team, meet the public, and work under stressful situations. Must be able to satisfactorily complete the Customer Service Agent training program with an 80% or greater average and an evaluation period. You must be aware of hazardous situations and be able to handle emergencies as needed. Must work under tight time constraints to accomplish quick turns of aircraft. Must present a well-groomed appearance per the Ground Operations Employee Handbook and Labor Agreement. Must be able to perform all job functions within a limited space. Must be able to effectively communicate verbally by telephone, face-to-face, and on public address systems. Must possess good written and oral communication skills. With a clean police record.
5 days remaining
