Lead Bartender

Join our world class luxury resort and spa in the stunning Cayman Islands, where every Grand Hyatt is a destination in itself, offering exceptional dining, elegant event spaces, and a refined guest experience.

Job Summary

As the Lead Bartender, you will lead bar operations while delivering a refined and engaging guest experience. With a deep knowledge of cocktails, spirits, and service excellence, you’ll lead by example and support a seamless, high-end beverage program.

Job Duties & Functions

• Craft exceptional cocktails and beverages while providing warm, attentive service to all guests.
• Lead daily bar operations, including inventory management, setup/breakdown, and cleanliness.
• Lead, train, and motivate bartending staff to uphold Forbes/AAA service standards.
• Ensure accurate order entry and payment processing through the POS system.
• Maintain expert-level knowledge of beer, wine, spirits, specialty cocktails, latest mixology trends & techniques and confidently make recommendations.
• Collaborate with management and culinary teams to ensure cohesive food and beverage pairings and seasonal menu updates.
• Monitor guest satisfaction, handle feedback with professionalism, and resolve issues promptly or escalate to management.
• Consistently stay updated with the latest food and beverage trends, spirits and wine knowledge to deliver exceptional guest dining experiences.
• Enforce all safety, sanitation, and alcohol compliance policies.
• Undertake additional duties and responsibilities as directed by management.
• Represent the bar in leadership capacity, setting a positive example for teamwork, efficiency, and hospitality.
• Performs other duties and attends meetings, as assigned by hotel/department leadership.

Education & Experience

• Minimum 2 years of bartending experience in a luxury, high-volume, or fine-dining environment; prior leadership experience strongly preferred.
• Strong knowledge of classic and contemporary cocktails, spirits, wine, and mixology trends.
• Strong understanding of Forbes Travel Guide, AAA Five Diamond, LQA or equivalent service standards.
• Passion for creating exceptional guest experiences and mentoring others.
• Food Handler and Alcohol Awareness certifications (as required).
• Excellent communication, leadership, and organizational skills.
• Proficient in POS systems and bar inventory software.
• Ability to read, write and converse in English. Additional languages are a plus.
• Flexible schedule including evenings, weekends, and holidays.

Note: The standard expected work week is 45 hours, but actual schedules depend on business needs. Caymanians, Permanent Residents, and RERC holders are preferred.