Rooms Back of House Manager

Job Summary:​ The Rooms Back of House Manager is responsible for overseeing all housekeeping operations, ensuring the highest standards of cleanliness, safety, and guest satisfaction throughout the property.

Job Duties and Functions

• ​Lead and supervise the Rooms Back of House (housekeeping) team, ensuring compliance with company policies and labor laws.

​2. Oversee the practice of cleaning schedules for guest rooms, public areas, and deep-cleaning projects (e.g., carpets, upholstery, draperies, and windows). ​3. Ensure cleanliness and upkeep of all common areas, meeting rooms, and public spaces. ​4. Assign daily tasks, distribute keys, and delegate floor responsibilities to housekeeping staff. ​5. Collaborate with Front Desk and Maintenance teams to ensure rooms are maintained as per brand standards, to provide seamless guest experience. ​6. Respond to and resolve guest requests and concerns when needed. ​7. Responsible for hiring, training and coaching housekeeping staff. ​8. Provide formal and on-the-job training for housekeeping staff, ensuring compliance with safety regulations and procedures. ​9. Establish and maintain performance standards to optimize staff efficiency and service quality. ​10. Assist with performance reviews, disciplinary actions, and resolve employee relations issues.

• Assist with purchasing of housekeeping supplies within budget guidelines and evaluate product quality.
• Ensure departmental expenses, including labor, supplies, and equipment are in line with budget.

Education and Experience

• Minimum 2 years of experience in housekeeping leadership role at a luxury resort/ hotel.

​2. Proficiency in Opera PMS (Property Management System) is required; experience with HotSOS is a plus. ​3. Strong understanding of Forbes, AAA, LQA or similar luxury standards is preferred. ​4. Strong knowledge of productivity standards and labor management.

• ​Must have strong proficiencies in Microsoft Office and Outlook

​6. Familiar with hotel systems and operations, and the ability to enter in information accurately.

• Work well under pressure and demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve.
• ​Must display exceptional abilities in customer service and attention to detail.

​9. Experience with team hiring, coaching, and performance management. ​10. Must be able to work with and understand financial information and data, and basic arithmetic functions. ​11. Flexibility to work evenings, weekends, and holidays as needed. ​12. Physical ability to lift up to 30 pounds. ​13. Must be able to stand for prolonged periods of time during shift