Spa Attendant In addition to base wage, you will be eligible to participate in the spa gratuity plan and relevant commissions, where applicable. PB Employee Co Ltd on behalf of Grand Hyatt Grand Cayman Resort & Spa. The Spa Attendant is a guest-facing operational specialist who plays an essential role in upholding the spa’s atmosphere, operational flow, and Forbes Five-Star service standards. This position is responsible for the meticulous cleanliness, organization, and readiness of all spa environments, including locker rooms, vitality pools, self-guided wellness areas, outdoor cabanas, and fitness spaces. Every detail is maintained with intention of ensuring a serene, elevated guest experience aligned with Forbes Five-Star service standards. In addition to environment readiness, Spa Attendants engage confidently with guests, and provide clear explanations, setup, and oversight of the self-guided wellness treatments. This includes ensuring each experience is prepared correctly, presented with professionalism, and reset hygienically and precisely between guests. Attendants are attentive to both verbal and nonverbal guest cues, anticipating unspoken needs and responding with discretion to maintain comfort, privacy, and flow within shared spa spaces. Spa Attendants are expected to maintain working knowledge of spa treatment offerings, amenities, and retail products, enabling informed guest engagement and thoughtful recommendations that support the overall wellness journey. While not a primary sales role, attendants reinforce treatment and spa retail awareness through natural conversation, service alignment, and knowledgeable guidance. This role requires exceptional organizational skills and proven experience managing spa supplies and inventory. Responsibilities include creating, implementing, and executing supply orders with Spa Manager and Director; monitoring and maintaining accurate inventory levels; and organizing products and equipment to support seamless daily operations. Strict adherence to commercial hygiene protocols, consistency, and operational efficiency is essential. Spa Attendants work closely with spa leadership and the broader operations team to support daily service delivery, anticipate needs, and uphold the highest standards of cleanliness, presentation, and guest care. Success in this role requires strong judgment, reliability, refined communication skills, and a demonstrated commitment to excellence in luxury hospitality environments. Job Duties & Functions
Maintain continuous cleanliness, organization, and guest readiness of all spa environments, including locker rooms, vitality pool, relaxation lounges, outdoor cabanas, outdoor fitness areas, gym, and restrooms, with frequent visual checks throughout each shift.
Execute scheduled and as-needed cleaning protocols, including sweeping, mopping, vacuuming, dusting, sanitizing surfaces, and disinfecting wellness equipment and high-touch areas using approved products and procedures.
Prepare, set up, monitor, and reset self-guided wellness amenities and spa experiences, ensuring correct presentation, hygiene standards, and full sanitation between each guest use.
Restock and organize towels, robes, slippers, amenities, food and beverage offerings, and guest supplies in all designated areas, maintaining par levels and visual consistency.
Engage guests with a calm, professional presence—offering orientation to spa amenities, refreshments, and assistance while observing verbal and nonverbal cues to anticipate unspoken needs.
Communicate proactively with Spa Concierge and Spa Leadership regarding guest flow, space readiness, and any service or timing considerations impacting the guest experience.
Retrieve operational supplies at the start of shifts as needed and manage distribution throughout the day to support uninterrupted service.
Monitor inventory levels of spa supplies, linens, amenities, and operational items; document usage and promptly notify Spa Management of low stock, discrepancies, or ordering needs.
Prepare and replenish guest food and beverage amenities in compliance with food safety, sanitation, and hygiene standards.
Conduct regular inspections of restrooms and locker rooms, ensuring floors, fixtures, toiletries, and waste removal meet cleanliness and presentation standards at all times.
Identify and report maintenance issues, safety hazards, or equipment malfunctions immediately, following proper escalation procedures.
Complete daily operational checklists and assigned projects accurately and on time, maintaining accountability for all assigned areas.
Use radio communication with discretion, clarity, and professionalism to coordinate with team members and leadership.
Operate effectively in a fast-paced, ever-changing environment—demonstrating excellent multitasking skills, sound judgment, and the ability to remain composed and service-focused under pressure.
Adhere strictly to hotel, spa, and departmental health, safety, and hygiene standards while maintaining efficiency and professionalism at all times.
Qualifications & Attributes
High school diploma or equivalent.
Previous experience in hospitality, spa, or hotel housekeeping roles is required.
Must take personal pride and satisfaction in keeping the environment clean and orderly.
Must have strong attention to details and a highly organized mindset.
Friendly, respectful, and proactive guest service demeanor.
Excellent communication and teamwork skills.
Must be able to multi-task and work efficiently in fast-paced, high-guest-volume environments, and stand for long periods of time.
Must maintain professional grooming, dress standards, and wear the proper uniform.
Flexible availability, including weekends, holidays, and evenings.
Professionalism & Standards
Maintain exceptional grooming and uniform standards per Spa policy.
Attend and participate in all staff meetings, training sessions, and continuing education workshops.
Follow all safety, sanitation, and operating procedures and hotel regulations.
Uphold the confidentiality of all guests and company information.
Physical Requirements
Ability to stand and walk for extended periods. Must be able to bend, stoop, and lift up to 25 lbs. as needed.
Comfortable working in a spa environment exposed to ambient heat, aromas, and moisture.
Must be able to work for extended periods of time without sitting.
Regular lifting, bending, standing, walking, and repetitive motion required.
Frequent contact with water, cleaning agents, and wet or slippery surfaces.
Must adhere to safety, hygiene, and operational protocols at all times.
The standard expected work week is 45 hours, but actual schedules depend on business needs.
