Assistant Housekeeping Manager- Hampton by Hilton

We are accepting applications for the following position

ASSISTANT HOUSEKEEPING MANAGER

RESPONSIBILITIES

• Assist in managing housekeeping operations and budgets.
• Obtain list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Ensure inventories stock to confirm adequate supplies.
• Ensure guest room status is communicated to the Front Desk in a timely and efficient manner.
• Work effectively with the Engineering department on guest room maintenance needs.
• Understand and comply with loss prevention policies and procedures.
• Ensure all employees have proper supplies, equipment and uniforms.
• Assist in supervising an effective inspection program for all guestrooms and public space.
• Assist in managing linen inventory and guest supplies, and assists in the ordering of supplies as necessary.
• Assist in supervising housekeeping and all related areas.
• Observe service behaviors of employees and provide feedback to individuals; continuously strive to improve service performance.
• Ensure that the department is complaint with brand standards.
• Ensure Exceptional Customer Service.
• Maintain a professional image.
• Demonstrate leadership.
• Handle guest problems and complaints seeking assistance from supervisor as necessary.
• Assist in the review of comment cards and guest satisfaction results with employees.
• Set a positive example for guest relations.

QUALIFICATIONS

• Minimum three (3) years’ experience as an Assistant Housekeeping Manager or in a managerial position within a hotel.
• Previous experience working with PMS system (Opera/ OnQ)
• Demonstrated financial acumen, able to manage and discuss P&L reports. Acute attention to detail.
• Ability to handle multiple tasks and work well in environment with time constraints.
• Ability to troubleshoot effectively.
• Detail-oriented with good organizational skills, performing work accurately and efficiently.
• Demonstrated excellent communication skills, both oral and written.
• Strong computer skills.
• Ability to lift up to 25lbs; sit, stand, walk for an extended period of time.
• Must be able to work a flexible schedule including outside of normal business hours i.e. evenings, weekends and public holidays, as needed.