Lead Host

Join our world class luxury resort and spa in the stunning Cayman Islands, where every Grand Hyatt is a destination in itself, offering exceptional dining, elegant event spaces, and a refined guest experience.

Job Summary

As the Lead Host, you serve as both a welcoming presence for our guests and a key team member within the front-of-house team. You'll oversee host operations, manage reservations and floor plans, support training of hosts, and collaborate closely with the F&B management team to ensure a smooth, refined, and guest-centric dining experience.

Job Duties & Functions

• Warmly welcome and escort guests to their tables, ensuring a smooth flow of service and an elevated first impression.
• Oversee daily host operations including guest flow, table assignments, and seating rotations to optimize service.
• Manage reservations, special requests, and large party coordination using the designated reservation system for multiple outlets within the resort.
• Train and mentor new hosts/hostesses, ensuring consistency in service standards and guest engagement.
• Liaise with servers, bartenders, and managers to communicate guest preferences, VIP arrivals, or special occasions.
• Handle guest inquiries, emails, and phone calls professionally and promptly.
• Print and prepare menus; maintain cleanliness and readiness of host stand and entrance area.
• Assist in maintaining cleanliness and readiness of the dining room, including bussing and resetting tables as needed.
• Monitor guest feedback and proactively assist in resolving any concerns or service issues.
• Uphold Forbes, AAA, and brand service standards consistently.
• Performs other duties and attends meetings, as assigned by hotel/department leadership.

Education & Experience

• 2+ years of experience in a host or guest service role, with at least 1 year in a lead position in a luxury or upscale dining environment.
• Strong organization, communication, and multitasking skills.
• Proficiency in POS and reservation systems (e.g., OpenTable).
• Strong understanding of Forbes Travel Guide, AAA Five Diamond, LQA or equivalent service standards.
• Ability to manage guest expectations and resolve issues gracefully.
• Food Handler Certification (as applicable).
• Ability to read, write, and converse in English. Additional languages are a plus.

Flexible schedule, including evenings, weekends, and holidays. Note: The standard expected work week is 45 hours, but actual schedules depend on business needs. Caymanians, Permanent Residents, and RERC holders are preferred.