Senior Client Order Coordinator (equivalent to Senior Corporate Administrator)

Senior Client Order Coordinator Post Description Senior Client Order Coordinator (equivalent to Senior Corporate Administrator) Camana Bay, Cayman Islands. Monday – Friday 8:00 am – 4:30 pm or 8:30 am – 5:00 Hybrid: Onsite 4 Days / Work from Home 1 Day The Fulfilment Team Client Order Coordinator (“COC”) has responsibility for processing requests to make changes to client entity statutory documentation and data to ensure CSC Cayman’s Corporate Legal Solutions Team (“KY CLS”) are fulfilling their statutory, legal and regulatory obligations. The COC will have solid experience attending to incorporation, registration, set-up and maintenance of various types of Cayman domiciled entities and will complete tasks within a prescribed regulatory compliance framework.

Some things you will be doing

• Process incoming correspondence and manage administrative matters from Relationship Managers, clients, statutory and regulatory bodies, and external service providers in relation to the portfolio of KY CLS‑serviced companies, trusts, and partnerships.
• Prepare formation and incorporation packages for submission to the CI General Registry for a wide range of entity types - including trusts, partnerships, limited liability companies, exempted companies, and segregated portfolio companies - and coordinate all required registration filings with the Registrar of Companies.
• Ensure accurate maintenance of client records in accordance with applicable Cayman Islands regulations, internal policies, procedures, and industry best practices.
• Interpret statutory documents and update all statutory registers as required, including the Register of Directors & Officers, Register of Members, Register of Managers, Register of Limited Partners & Contributions, Mortgages & Charges, and Security Interests.
• Prepare and file statutory and regulatory submissions with government agencies and regulatory bodies (e.g., Registrar of Companies, CIMA) in a timely manner to avoid penalties and ensure compliance.
• Maintain corporate databases, including ViewPoint and Laserfiche, ensuring accuracy, completeness, and ongoing data integrity.
• Prioritise client requests - maintaining a 24‑hour response standard - and handle general correspondence with the Registrar of Companies, CIMA, attorneys, auditors, and third‑party service providers.
• Conduct Quality Assurance Reviews of work completed by Fulfilment Team members and fellow Client Order Coordinators to ensure accuracy and adherence to internal standards.
• Report quality‑related findings to management and support the development of corrective actions or process improvements.
• Build and maintain strong working relationships with clients, internal stakeholders, and external business partners.
• Support ad hoc projects and initiatives as assigned by the Director or Senior Management.
• Share knowledge and best practices with colleagues and contribute to ongoing reviews and enhancements of policies and procedures.

What technical skills, experience, and qualifications do you need?

Required level and content of education

• Undergraduate Degree in related field preferred, or Chartered Secretary Certification with minimum of two years of trust/private wealth or company administration experience

Functional competencies required

• Analytical - Ability to review documents and files for necessary data, check records for accuracy, update documents to completion and retrieve data to answer questions
• Corporate Governance – Understanding of corporate governance, relevant local regulations and best practices
• Knowledge - Demonstrated knowledge of the regulatory requirements and local laws relevant to the administration of corporate structures ; Administers corporate entities and is knowledgeable on the types of trust and corporate entities within the Cayman Islands; Understanding of FATCA and CRS
• Reporting – Communicate clearly and objectively on work completed and status of client matters

Behavioural competencies required;

• Accountability – Adheres to deadlines and appointments; acts in accordance with organizational and quality standards; takes responsibility for own actions whilst completing work in an efficient manner
• Adaptability – Continues to work effectively when tasks change; does not lose balance when workload increases; is able to handle feedback and challenges, remains focused when given a deadline
• Attention to Detail – Remains focused when dealing with detailed information and checks own work for errors
• Communication – Effectively conveys information and expresses thoughts and facts; Demonstrates effective use of listening skills and is open to colleagues ideas and thoughts
• Client Focus – Monitors and meets the needs of clients, responding to them in a timely manner and continuously seeks to provide the highest quality service - ensuring client satisfaction; translates the client’s wishes into the organisations products and services.
• Integrity – Adheres to commitments and treats all equally, respectfully and without discrimination
• Occupational Knowledge – Demonstrates proficiency in regard to the a Client Relationship Officer role and is committed to continuous learning, improvement and development to include the application of changes in relevant laws and legislation, technology (hardware, software, equipment and processes)
• Proactivity – Commences tasks and duties without line manager request; proactively seizes opportunities that will assist the team
• Teamwork – Works cooperatively and effectively with other to achieve common goals
• Work Quality – Methodically and accurately undertakes tasks and strives for correctness

Key experiences required;

• Demonstrable knowledge of the entity formation process for Cayman Islands - domiciled structures (including companies, partnerships, and other vehicles), along with hands-on experience preparing and submitting required regulatory filings with local authorities and registries.
• Demonstrable knowledge of various types of trust and corporate structures and understanding the difference between such
• Understanding of corporate governance, relevant local regulations and best practices
• Experience in successfully liaising with clients, regulatory bodies and third party service providers via telephone and/or email
• Experience in successfully working as part of a team

Computer knowledge required;

• Proficiency in using Microsoft Office Suite
• Experience of Cayman Islands governmental systems REEFS, CORIS and CAP

At CSC, compensation depends on several factors, including job location and the knowledge and experience of each individual. A reasonable estimate of the current range is $55,000 KYD to $75,000 KYD.