Rooms Back of House Supervisor

Job Summary

The Rooms Back of House Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections. He/she is responsible to assist Room Attendants as needed, provide necessary training. He/she is responsible for assuming all Housekeeping Manager functions in his/her absence.

Job Duties & Functions

• Prepare inspection report for all guest rooms daily, including all guest requests, out of order rooms, and show rooms for the day.
• Inspect all guest check-out rooms for cleanliness, appropriate guest amenities, and the correct working condition of room equipment in accordance to hotel standards. Ensure all rooms are prepared within the timing guidelines of the hotel.
• Ensure all public areas are maintained on a consistent basis in line with the hotel standards.
• Actively respond to and/or delegate all requests throughout the shift.
• Work alongside other departments, such as Front Office and Engineering, to ensure all needs are appropriately communicated and actioned.
• Report any substandard conditions or damage of the guest room to the Housekeeping department.
• Regularly evaluate room attendants on their job performance according to the hotel standards. As needed, take appropriate action (retraining, etc.) to ensure all standards are consistently met.
• Notify Front Desk of all vacant and clean rooms, completion of guest requests, and room status discrepancies. Action any room moves, late check-outs, and additional guest requests for appropriate follow-up action.
• Answer any departmental calls in a professional and courteous manner.
• Assist with the execution of special requests, guest needs, and VIP requirements.
• Check the PMS system for information concerning room status and to enter updated room status.
• Oversee the collection and logging of assignment sheets and ensure all lost and found collateral is appropriately managed.
• Confirm the work requirements and preparations for the following day with the team to ensure preparedness.

Education & Experience

• High School Diploma is preferred.
• Minimum 3 year experience in house keeping at a luxury hotel.
• Rooms Back of House (Housekeeping) supervisory or related job experience is preferred.
• Experience with Opera is a must and experience with HotSOS is preferred.
• Must have strong proficiencies in Microsoft Office and Outlook
• Familiar with hotel systems and operations, and the ability to enter in information accurately.
• Work well under pressure and demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve.
• Must display exceptional abilities in customer service and attention to detail.
• Flexibility to work evenings, weekends, and holidays as needed.
• Physical ability to lift up to 30 pounds.
• Must be able to stand for prolonged periods of time during shift.

The standard expected work week is 45 hours, but actual schedules depend on business needs.